Order Processing
Everything to do with submitting telco sales orders against the TAAS portal (Unifi / Telekom Malaysia). Records arrive via Airtable, get sanitized in the Key-In tab, and run through bulk processing on the dedicated processing PC via RustDesk.
Where to start
Section titled “Where to start”New team member? Read the overview SOP end-to-end first — it links out to each sub-procedure.
Troubleshooting a specific issue? Jump straight to whichever sanitize SOP applies.
SOPs in this domain
Section titled “SOPs in this domain” Daily order processing — overview The master checklist for your daily run. Pull TR Emails → sanitize records → bulk process. Usually finishes in 5 minutes once records are clean.
Sanitize: missing postcode Find and fill the correct postcode using the utility bill, Google Maps, and Airtable as cross-checks.
Sanitize: missing unit number Add a unit-number replacement (meter number, or customer name as fallback) to an address the system rejected. Common in Kedah, Sabah, Johor.
Sanitize: TR record missing VOIP Handle a transfer-request record where the VOIP wasn't extracted. Incomplete bill → Trouble; complete bill → manual Airtable fill.
Bulk process via RustDesk (3 tabs) Connect to the processing PC over RustDesk and run bulk processing concurrently on Key-In, POC, and RPOC. The 'trippy mode'.
Reference
Section titled “Reference” Glossary Unifi / TAAS jargon (TR Emails, VOIP, POC, RPOC, demand, TAC, 'trippy mode') and known Groq transcript corrections. Read before getting deep into any sub-SOP.